Ask Madam

Helpful answers to common questions about fit, shipping, lenses, care, and support

Frequently Asked Questions

Find answers to common questions about our luxury eyewear

Shipping & Orders

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout.

Yes, we ship to select international destinations. Shipping times and costs vary by location.

Yes, you will receive a tracking number via email once your order ships.

Fit & Sizing

Frame measurements are listed on each product page. You can also reference your current eyewear or visit our size guide.

We offer complimentary adjustments at our partner retailers. You can also return or exchange frames within 30 days.

Most of our frames can be adjusted by a professional optician for optimal comfort and fit.

Lenses & Prescriptions

Yes, all of our frames can be fitted with prescription lenses. Please contact us for details.

We offer single vision, progressive, blue light blocking, and polarized lens options.

Yes, blue light blocking lenses are available for all frames to reduce digital eye strain.

Returns & Exchanges

We accept returns within 30 days of delivery for unworn, undamaged frames in original packaging.

Yes, exchanges are available within 30 days. Please contact our customer service team to initiate an exchange.

Prescription lenses are non-returnable due to their custom nature. Frames without lenses may be returned.

Support

You can reach our customer service team via email or phone. Visit our contact page for details.

All frames come with a one-year warranty against manufacturing defects.

Use our store locator to find authorized retailers in your area.