Limited Warranty

Frame Coverage

Frames are covered for 12 months from the date of delivery against manufacturing defects in materials or workmanship.

Lens Coverage

Non-prescription lenses, including sun, polarized, and blue-light lenses, are covered for 12 months against manufacturing defects in lens coatings. This does not include scratches caused by normal wear or misuse.

Courtesy Lens Replacement

Within 6 months of delivery, Frames by Madam offers a one-time courtesy replacement for scratched or crazed non-prescription sun or blue-light lenses. This does not cover impact cracks, deep gouges, or damage caused by chemicals or abrasives.

Exclusions

• Normal wear and tear
• Scratches from regular use
• Accidental damage
• Loss or theft
• Exposure to extreme heat
• Damage caused by chemicals or harsh cleaners
• Unauthorized repairs or modifications

How to Submit a Claim

Email support@framesbymadam.com with your order number, photos, and a brief description of the issue. If the claim is approved, we will repair or replace the item, or offer a comparable replacement if the original is unavailable.

Elegance, Reframed

You are Madam.