Care & Fit Guide

Heat-adjustable acetate. Quick fixes. Pro tips for your best fit.

🧼Clean

Rinse with lukewarm water and dry with a clean microfiber cloth.

🔧Adjust

Many frames can be adjusted by an optician for a more comfortable fit.

🕶Protect

Store in a hard case and keep frames away from heat, sprays, and harsh chemicals.

"A Madam frame is meant to stay with you. So we stay with it."
The Madam Promise

Send us your frames anytime, and we'll clean, repair, or tighten them for you — free, for the lifetime of the frame, no matter where you purchased it. Loose screws, worn nose pads, a frame that's drifted out of alignment — this is what we're here for.

To start, simply message us at support@framesbymadam.com with a short description of what your frames need. We'll walk you through mailing them in, and send them back cared for and properly fitted.

Reference Section

Rinse frames with lukewarm water and gently blot dry using a clean microfiber cloth. Avoid harsh chemicals and never leave your frames on hot dashboards or in cars, as heat can warp the material.

Many acetate frames include wire-core temples, which allow small adjustments for comfort and alignment. Most opticians can perform quick adjustments in minutes — often complimentary — or send them to us anytime through the Madam Promise above.

All Frames by Madam sunglasses include UV protection, and polarized styles help reduce glare from reflective surfaces. Clean lenses using lens spray or mild dish soap and water. Avoid paper towels, clothing, or tissues, which can scratch the lenses.

Always store your frames in a protective case with lenses facing upward. Keep them away from hairspray, sunscreen, and cosmetic overspray, which can damage lens coatings.

Warranty Frames are covered for 12 months against manufacturing defects in materials or workmanship. This is separate from the Madam Promise above — general wear, cleaning, and adjustments are covered for the lifetime of your frame regardless of warranty status.
Need a Tune-Up? Small issues like loose screws, crooked frames, or nose-pad adjustments are quick fixes. Message us anytime through the Madam Promise — we're glad to take care of it for you.
Smart Habits
🤲
Two hands, always

Remove glasses with both hands to keep frames aligned.

✕
Resist the headband

Wearing glasses on your head stretches the temples over time.

↑
Lenses up

Never place frames lens-down. Fold them or store them in their case.

✨
Before beauty

Remove glasses before makeup, hairspray, or perfume to prevent residue buildup.

🌊
Skip the swim

Chlorine and saltwater can degrade lens coatings, so leave your frames poolside.

Weekly Refresh

Rinse frames with lukewarm water and a drop of mild dish soap. Gently massage the frame and lenses, rinse thoroughly, and allow to air dry. For nose-pad buildup, use a soft toothbrush. Check screws monthly and tighten if necessary.

Never Use

  • Clothing, tissues, or napkins — they can scratch lenses
  • Window cleaners or ammonia-based products — they can strip coatings
  • Extreme heat such as saunas, dashboards, or hot car interiors

Travel Ready

  • Hard case, always
  • Bring a backup pair when possible
  • Use TSA-friendly lens cleaner under 3.4 oz

Time for a Professional?

  • Frames sit crooked
  • Lenses are cloudy or scratched
  • Nose pads are discolored
  • Screws are stripped or loose

If any of this sounds familiar, send them our way — it's what the Madam Promise is for.

Elegance, Reframed.