Politique d’expédition

Last updated: September 21, 2026

Shipping Policy

1. Processing Times

Orders are processed Monday through Friday, excluding holidays.

  • In-stock optical frames: 1–2 business days

  • Sunglasses: 1–2 business days

Processing time begins after your order is successfully placed and payment is confirmed. Processing time does not include shipping or transit time.

2. Shipping Carriers

Orders ship from Bridgeport, Connecticut.

Domestic orders are primarily shipped via USPS. International orders may ship via USPS or DHL, depending on the destination and shipping option selected at checkout.

Once your order ships, tracking information will be sent to the email address provided with your order.

3. Domestic Shipping — United States

We offer shipping throughout the United States, including eligible PO Box addresses where USPS delivery is available.

Standard domestic shipping is free.

Estimated delivery for standard U.S. shipping is approximately 5–8 business days after processing.

Expedited shipping options may be available at checkout where applicable.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

4. International Shipping

International shipping is available to eligible destinations shown at checkout.

Rates calculated at check out. USPS or DHL shipping options may be available depending on the destination.

Estimated standard international delivery is approximately 6–12 business days after processing.

International delivery times may vary due to customs processing, carrier delays, or local delivery conditions.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

5. Tracking & Delivery

Tracking information is provided once your order has shipped.

If tracking shows that your package was delivered but you cannot locate it:

  • Check with household members, neighbors, front desk staff, or building management.

  • Check around your property and any designated delivery areas.

  • Contact the shipping carrier using the tracking number provided.

If the package is still missing, contact us at support@framesbymadam.com within 7 days of the carrier’s recorded delivery date. We’ll help you review the tracking information and determine the appropriate next steps. Carrier delivery scans and investigation results may be required.

6. Address Corrections

Please confirm that your shipping address is complete and accurate before placing your order. If you notice an error, contact support@framesbymadam.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges may apply if an order must be resent because the address provided at checkout was incomplete or incorrect.

7. Shipping Delays

Carrier delivery estimates are not guaranteed. Delays caused by USPS, DHL, customs authorities, severe weather, holidays, or other circumstances outside our control do not qualify as processing delays.

We appreciate your patience and will assist whenever possible if a shipment experiences an unusual delay.