Ask Madam

Helpful answers to common questions about fit, shipping, lenses, care, and support

Ask Madam

Clear answers about Frames by Madam, fit, lenses, services, and the brand.

Eyewear & Fit

Frames by Madam offers optical frames, premium sunglasses, and bold Statement pieces. The collection is designed for women who want eyewear that combines style, fit, comfort, and quality.

Frames by Madam optical frames are designed to be fashion-forward, wearable, and adjustable by a licensed optician. Frames by Madam does not provide prescription-lens fitting or prescription-lens fulfillment. Customers may take eligible frames to a licensed local optician or optical shop for prescription lenses.

Yes. Frames by Madam frames are reviewed and approved by an experienced optician to help ensure they meet standards for quality, fit, adjustability, and wearability.

Statement Pieces & Sunglasses

Statement pieces are bold, oversized fashion frames made from lightweight plastic for comfort and extended wear. They come standard with polarized lenses. Frames by Madam sunglasses are investment pieces made with premium acetate, standard polarized lenses, and backside anti-reflective coating.

Yes. Frames by Madam Statement pieces come standard with polarized lenses. Frames by Madam does not provide prescription-lens fitting or prescription-lens fulfillment; for prescription lenses, customers may take eligible frames to a licensed local optician or optical shop.

No. Frames by Madam does not provide prescription-lens fitting or prescription-lens fulfillment. Customers may take eligible frames to a licensed local optician or optical shop to determine suitability and have prescription lenses fitted.

Lenses & Services

Yes. Frames by Madam sunglasses come standard with polarized lenses.

Yes. Premium sunglasses include backside anti-reflective coating, which helps reduce reflections from light entering behind the wearer.

Frames by Madam offers expressive colored polarized lens options in addition to classic sunglass lens colors. Available colors vary by frame and collection.

Brand & Fashion Week

Frames by Madam is an independent luxury eyewear brand for women who want eyewear to be part of their style. The brand focuses on bold frame shapes, fit, comfort, lens function, distinctive colors, and polarized sunglasses.

Frames by Madam is an optical brand entering the fashion world, rather than a fashion brand adding eyewear as an accessory category. The approach starts with fit, adjustability, lens compatibility, comfort, materials, quality, and design.

Yes. Frames by Madam made its New York Fashion Week debut in 2026 in New York City, presenting bold Statement eyewear, colored polarized lenses, and the Fall Into Madam collection.

Shipping, Returns, Warranty & Wholesale

US shipping is free with no minimum purchase. Estimated standard delivery is 5–8 business days. International shipping is available to select destinations; rates and estimated delivery details are shown at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees.

Eligible non-prescription items may be returned within 30 days of delivery in their original condition. Frames by Madam also offers a 1-year manufacturer-defect warranty. Prescription-lens fitting and prescription-lens fulfillment are not provided by Frames by Madam.

Retailers can contact Frames by Madam at frames@madamslookbook.com to discuss wholesale availability.